Wednesday, November 04, 2015

Bank of America - A Definition of Bad Customer Service.

Dear Bank of America,

AFTER I phone you to say I will be using a credit card for large purchases, I DO NOT want any transactions denied at the POS. And doubly, AFTER I get the transactions allowed at the POS, I DO NOT want a hold put on that credit card and to have to log on to your website the next day ( WHERE I CANNOT SEND AN EMAIL to complain ) to clear that hold.

This is pisspoor Customer Service. Really, really BAD.